Spec-Savers - For Affordable Eye Care

At Spec-Savers we welcome feedback from our customers. So please take the time
to complete the questionaire below, so we can improve your Spec-Savers experience.

1.

Based on your most recent visit to Spec-Savers, how would you rate your
overall satisfaction with us?

Excellent
Good
Average
Fair

2.

Do you feel that your waiting time to be assisted was:

less than expected
reasonable
too long

3.

Do you feel that your waiting time for your appointment with the
Optometrist was:

less than expected
reasonable
too long

4.

How would you rate our staff performance in the following areas:

	Exceeded my expectation	Met my expectation	Did not meet my expectation
Employee cared about and understood my needs and concerns

Service delivery was timely and responsive

Employee was able to assist me or direct me to appropriate source

Employee was courteous and friendly

Employee was qualified, knowledeable and well-informed

Transaction was handled in a professional manner

Policies and processes were easy to follow and/or clearly explained

Accessibility (facility, staff, hours of operation)

5.

Please provide suggestions or comments on how we can improve our service to our customers

6.

We strive to give our customers exceptional service every day. If you have received service that was beyond your normal expectation - we'd like to hear about it

Name of Employee
Store you visited
Service Performed

7.

Your personal details:

Name
Address
Contact No.

Yes I do want to receive information on new products and services
No, I do no want to receive information on new products and services