Your Privacy - Our Focus



At Spec-Savers, we not only take pride in looking after your Optometric needs but also the protection of your data. With this in mind - Spec-Savers, our Holding Company KFML and all affiliates within our Group (the “Spec-Savers Group”) respect your privacy. To protect your personal information, we subscribe to the purposes and principles set out in both the Protection of Personal Information Act No.4 of 2013 and in terms of Section 51 of the Electronic Communications and Transactions Act No.25 of 2002.


When we collect your personal information, the following are worth noting:

  • We do not sell, trade or rent your personal information to any third parties
  • It is internally processed with the sole purpose of enhancing our ability to meet your optometric and medical needs;
  • We only use your personal information for the purpose for which it is collected;
  • You have the right to both access and review your personal information held by us and you can request for it to be updated or deleted; and
  • The information we collect and maintain is stored in both internal and externally outsourced databases whom likewise have built-in safeguards subject to the applicable laws in South Africa mentioned earlier.


What personal information do we require in order to meet your medical needs and why:

  • We require your name, surname, identification number, contact details and your physical address in order to identify you as our patient, to share with the Audiologist if present in store and to be able to contact you accordingly;
  • We utilise the above information to conduct credit record enquiries (if applicable);
  • The details of your membership to a Medical Scheme (Medical Aid) in order for us to process any claims made on your behalf to your relevant Scheme Provider to receive any optometric benefits applicable;
  • Your medical information in order for us to properly assess and execute accurate diagnoses which includes but is not limited to, new and/or existing chronic conditions, certain biographical details, all results and/or reports relative to pathological findings and all other medical information that healthcare providers may generally from time to time require.


Acknowledgment



I acknowledge and understand that

  • The Spec-Savers Group will be collecting and processing my personal information as envisaged in terms of this document;
  • Only registered and qualified Optometrists will have access to my medical and/or clinical information;
  • My information may only be processed for the purposes set out in this document unless the further processing is necessary to prevent or mitigate a serious and imminent threat to my life or health or of that of another individual;
  • The Spec-Savers Group may process my information further apart from the granted purpose herein whereby it may be used for historical, statistical or research purposes on the sole condition that I will not be identifiable and the information will be de-personalised/anonymised;
  • I will be notified by the Spec-Savers Group should my personal information be accessed or acquired by an unauthorised person/entity;
  • The Spec-Savers Group can collect and process my information if such information is received from a source which I have previously given consent to such as my medical scheme provider;
  • My personal information can by law be processed if necessary to carry out actions for the conclusion or performance of a contractual obligation to which contract I am a party;
  • My personal information can be processed by the Spec-Savers Group if the latter is compelled by law to do so;
  • After giving consent to the Spec-Savers Group, I may withdraw such consent at any time where after the Spec-Savers Group will not be entitled to access my information from that point on;
  • The consent I give is valid from the date and time specifically given and will continue until revoked by me or upon my death;
  • I agree that by consenting to the collecting and processing of my information that the Spec-Savers Group will not be responsible for any loss or damage (direct or indirect) that may arise from the use of my information save for gross negligence and fraudulent conduct on the part of the Spec-Savers Group;
  • I have had an opportunity to read this document where I have fully acquainted myself with the meaning of the contents thereof;
  • Should I not give consent or should I withdraw consent, I will disallow Spec-Savers Group their ability to collaborate all internal efforts on protecting and advancing my optometric and medical needs; and
  • The terms and conditions contained herein are subject to change from time to time where the latest terms can be found on www.specsavers.co.za.


Consent



By confirming personal and medical aid details prior to an appointment all patients consent to the below:


  1. The Spec-Savers optometric service provider using the personal information provided voluntarily by me on the patient service request form, as well as my medical data from my consultation to the extent applicable and required for my optometric and general health care and in particular:  


  1. 1 to check that I am a member or beneficiary in good standing with my designated medical scheme, where applicable;
  2. 2 to conduct credit record enquiries where applicable;
  3. 3 to check what my optometric benefits in terms of my medical scheme benefit option are;
  4. 4 to retain and disclose the clinical/and or medical information obtained during consultation, and the diagnoses made, to me, my medical scheme, artificial intelligence provider, ophthalmologist or any other healthcare providers to the extent required or necessary for the review and assessment of my optometric care or general health needs;
  5. 5 to file a claim for optometric services provided and optometric appliances supplied to me with my medical scheme or insurer, if applicable;
  6. 6 to transfer and retain my personal information in electronic format on a central database with a third party provider locally or in a foreign country, subject to the same restrictions being imposed on and accepted by such third party provider and the necessary security measures being introduced to prevent unlawful access thereto;
  7. 7 to share my name, surname and contact details to the Audiologist in the store (if applicable) whom shall market their services to me;
  8. 8 to share my de-identified or anonymised personal and or medical information within the Spec-Savers Group; and
  9. 9 to monitor web traffic; for statistical purposes; for promotional and marketing purposes and for further clinical evaluation.


  1. I acknowledge that this consent may only be withdrawn on my express written request, where after my personal information may only be kept for prescribed statutory purposes and time limits.


  1. My Spec-Savers optometric service provider, its franchisor or related entities within the KFML Group of Companies shall maintain internationally accepted security standards to prevent unlawful access to my personal information disclosed to them or obtained during consultation with myself or other healthcare providers of my choice with whom they collaborate for purposes of my optometric care needs.